Returns & Exchanges
We want every piece you buy from us to be played with and loved. If something isn't right, here's how we'll put it straight.
Returning an item — 7 days
You may return an item within 7 days of receiving it for a refund. It needs to be unused and in its original packaging, with all its pieces, and you'll need your receipt or order confirmation.
Refunds go back to the original payment method once we've received and checked the item. Depending on your bank or card provider, it can take up to 14 working days to appear on your statement.
Exchanging an item — 14 days
You have longer to exchange: 14 days from the day you receive it. Same conditions — unused, original packaging, proof of purchase. Exchange it with something from the shop.
The longer exchange window is deliberate. A great many of our pieces are gifts, and birthdays don't always fall the week of purchase.
Faulty, damaged or wrong items
If something arrives damaged, or simply isn't what you ordered, contact us and we'll repair, replace or refund it. Tell us within 24 hours of delivery.
Items we can't take back
For hygiene reasons, and because they can't be resold once opened, these are non-returnable and non-exchangeable:
- Play rugs
- Teethers
- Baby blankets
- Play silks
- Dress-ups
- Worn items
Returning something bought online
Post it back to us or bring it to the shop at Lagoona Mall — whichever suits. Return postage is the customer's responsibility.
Larger pieces — climbing triangles, play sofas, furniture, play mats — follow the same policy, and the return is arranged by the customer. Do talk to us first on WhatsApp; we'll help you work out the least painful way to do it.
Returning something bought in store
Bring it to Lagoona Mall with your receipt. Same 7 days to return, 14 to exchange.
How to start
WhatsApp +974 5072 2922 with your order number and a photo. We'll confirm and tell you where to send it. Please don't post anything back before speaking to us.
Delivery
Within Qatar
Flat delivery of QAR 30 on every order inside Doha and QAR 50 outside Doha, anywhere in Qatar. Most orders arrive within one to two working days.
International
We ship to 60 countries through EMS with Qatar Post. The cost depends on the weight of your order and where it's going, and you'll see the exact figure at checkout before you pay.
Roughly how long it takes:
| Destination | Typically arrives |
|---|---|
| Bahrain, Kuwait, Oman, Saudi Arabia, UAE | 6–7 days |
| UK, Europe | 7–9 days |
| USA, Australia, Asia | 7–9 days |
These include the two days we take to pack your order properly before it goes to Qatar Post.
Any customs duties or import taxes in the destination country are the customer's responsibility.
Don't see your country at checkout? Message us on WhatsApp +974 5072 2922 and we'll see what we can do.
A note on timings
All delivery times are estimates based on how long orders normally take, not guarantees. Once a parcel is with the courier it's in their hands — public holidays, customs and weather can all add a day or two. If your order seems late, message us and we'll chase it for you.
We may update this policy from time to time. The version published on this page at the time of your purchase is the one that applies to your order.